Frequently Asked Questions
Answers to all your questions about heybajy
From opening an account and bonuses to bKash deposits and cricket betting — you will find straightforward English answers to any question about heybajy on this page.
heybajy is a simple and secure online gaming platform for players in Bangladesh. New members often ask about opening an account, depositing money via bKash or Nagad, withdrawing bonuses and responsible gaming. Detailed answers to all those common questions are provided in the five categories below. If you cannot find your question, our 24/7 live chat support is always ready.
Category 1
Account and Registration
To open an account at heybajy, you need to provide your full name, mobile number, email address and a strong password. The registration process can be completed entirely on mobile and takes only a few minutes. Your national ID or passport details may be requested for age verification — this is part of the platform's security.
heybajy is for people aged 21 and above only. During registration, you must tick a checkbox to confirm your age. Minors are not permitted to create or use an account, and any suspicious account may be held for verification at any time. Responsible gaming is a core principle at heybajy.
On the heybajy login page there is a "Forgot Password" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you run into any trouble, contact our 24/7 live chat support for quick assistance.
No. Only one account is allowed per person. Creating multiple profiles using the same mobile number, email or payment account is against platform rules. If multiple accounts are detected, all related accounts and their balances may be cancelled.
To permanently close your account, send a request via live chat or email to [email protected]. Make sure to withdraw your balance before closing. You can also opt for a temporary self-exclusion, which falls under responsible gaming.
Category 2
Deposits and Withdrawals
Deposits made via bKash to heybajy are usually credited instantly — in most cases within just a few seconds. Occasionally there may be a slight delay due to network issues, but it should not take more than a few minutes. The minimum deposit amount is ৳200.
Yes. heybajy accepts deposits via bKash, Nagad and Rocket — all three popular mobile banking methods. The minimum deposit for all three is ৳200 and the process is equally fast. You can start with whichever app you have.
Withdrawals from heybajy are generally processed within 15 minutes to 2 hours. The process is faster when your account is fully verified and withdrawal conditions are met. The minimum withdrawal amount is ৳500.
heybajy itself does not charge any extra fees for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transfer charges — these depend on your mobile banking operator's terms. Check the relevant app for the latest fee information.
If your withdrawal request is rejected, first check whether the wagering requirements for any bonus have been met and whether your account is fully verified. If the problem persists, contact our 24/7 live chat. Our support team is always ready to assist in English.
Category 3
Games and How to Play
To bet on BPL or any cricket match, log in to heybajy, go to the Cricket section and choose the match you want. You can bet on various markets including match winner, toss and top batsman. Set your stake and confirm. You can also take part in live betting while the match is in progress.
heybajy offers slot games from various top providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Fortune Gems and many more are available. All games run just as well on mobile and no separate app download is required.
RTP (Return to Player) is the average rate at which the total money wagered in a game is returned to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered — but this is an average across hundreds of rounds, not a guarantee for a single session. All games at heybajy follow a fair play policy.
Yes, heybajy's live casino games — including live tables from Evolution Gaming, Ezugi and other providers — can be played in full on any Android or iOS device through the browser. A good internet connection will give you a smooth experience. No separate app installation is required.
Aviator is a crash-style game by Spribe where a plane flies and a multiplier keeps increasing. If you cash out before the plane "crashes", you win according to that multiplier. The game produces a random result each round and you can decide when to cash out based on your own strategy.
Category 4
Bonuses and Promotions
When you make your first deposit at heybajy you will receive a 100% welcome bonus — up to ৳20,000. For example: deposit ৳1,000 and you get a bonus of ৳1,000, making your total balance ৳2,000. The bonus is added automatically; no separate code is required.
The wagering requirement for the heybajy welcome bonus is 10x — meaning you must wager 10 times the bonus amount before withdrawing. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. You can find strategies in the Betting Tips section that may help you meet the requirement.
heybajy's VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5%) and Gold (up to 0.8%). Tiers advance through regular play and deposits. Higher tiers also receive priority support and exclusive promotions.
The applicable games for each bonus are stated in the individual offer's terms and conditions. Generally the welcome bonus can be used across all sections — slots, live casino and sports betting — though some games may be excluded from wagering. Check the Promotions page or live chat for specific terms.
Weekly cashback for VIP members is calculated each week according to their tier. Bronze members receive up to 0.3%, Silver members up to 0.5% and Gold members up to 0.8%. Cashback is credited to your balance automatically.
Category 5
Security and Responsible Gaming
heybajy uses SSL encryption technology to keep all data secure. Your personal information and payment data are not sold or shared with third parties. Please read our Privacy Policy page for more details.
heybajy takes responsible gaming seriously. Spending limits, session-time reminders and a self-exclusion option are all available. If you feel it is becoming difficult to keep your gaming under control, contact the support team immediately via live chat.
To activate self-exclusion, send a request via our live chat or to [email protected]. The support team will help lock your account for a specified period (such as 1 week, 1 month or permanently). While self-exclusion is active, no bets or deposits can be placed.
Yes. All games at heybajy are sourced from trusted and reputable software providers. These providers use Random Number Generator (RNG) technology and ensure fair play through regular third-party audits. The outcome of every game is completely random and not predetermined.
If you see any unfamiliar logins or transactions on your account, change your password immediately and notify us via 24/7 live chat or at [email protected]. The support team will review your account quickly and take the necessary action. Never share your password with anyone for security reasons.
Still have questions? Contact support
Our 24/7 English live chat support is always ready to answer any question. You can also email us at [email protected].
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