heybajy's Privacy Policy
Protecting your personal information is our top priority. This policy clearly describes how heybajy collects, uses, and keeps your data secure.
Introduction and Scope
This privacy policy ("Policy") governs the relationship between the entity operating the heybajy platform ("heybajy", "we", "our") and each individual ("you", "user") who uses our website heybajy.cam.
By creating an account, logging in, using any service, or browsing this website, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
heybajy is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. Protecting your privacy is not just a legal obligation — it is part of our values.
What Information We Collect
heybajy may collect the following categories of information:
2.1 Personally Identifiable Information
- Full name, date of birth, and gender
- Email address and contact details
- National ID card or passport information (for identity verification)
- Residential address
2.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus details
2.3 Technical and Usage Information
- IP address, device type, and browser information
- Data obtained from cookies and similar tracking technologies
- Time spent on the site, pages visited, and gaming activity logs
- Login time, location (at district level), and session information
Purpose of Using Information
We use the collected information for the following purposes:
3.1 Account Management and Service Delivery
Personal information is essential for creating, verifying, and keeping your account secure. We do not approve any transaction without confirming your identity.
3.2 Financial Transaction Processing
The necessary financial information is used to complete secure deposits and withdrawals via bKash, Nagad, and Rocket. This information is retained to prevent fraud and money laundering.
3.3 Security and Fraud Prevention
We monitor user behavior to detect and prevent account hacking, unauthorized access, bonus abuse, and other forms of fraud.
3.4 Service Improvement and Personalization
Based on your gaming preferences and habits, we provide more relevant games, offers, and notifications, which improves your overall experience.
3.5 Legal Compliance
Certain information may be retained and shared to comply with applicable laws and regulations and to fulfill legitimate requests from competent authorities.
Cookies and Tracking Technologies
heybajy uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve website functionality.
- Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your language preferences, theme settings, and previous position on the site.
- Analytical Cookies: Used to understand how users interact with the site — collect only aggregated and anonymous data.
You can manage cookies by changing your browser settings, though doing so may limit some services.
Sharing Information with Third Parties
heybajy never sells your personal information for commercial purposes. Only the necessary information may be shared with third parties in the limited circumstances below:
- Payment Processors: bKash, Nagad, and Rocket — solely to complete transactions.
- Identity Verification Services: To confirm age and identity under regulatory requirements.
- Technology Service Providers: Companies that assist with game software and platform operations — only essential functional data.
- Law Enforcement Agencies: Under legal obligation in the case of a valid legal order or investigation.
When sharing information with third parties, we ensure through strict agreements that they comply with our privacy standards.
Data Security Measures
To ensure the security of your information, heybajy applies industry-standard technical and organizational measures:
6.1 Encryption and Network Security
All data transfers are secured with SSL/TLS encryption. Sensitive data at rest is stored using AES-256 encryption. Our servers are protected by firewalls and intrusion detection systems.
6.2 Access Controls
Only authorized personnel can access specific data on a need-to-know basis. All access is logged and regularly audited.
6.3 Two-Factor Authentication
You are advised to enable Two-Factor Authentication for additional protection of your account.
6.4 Security Incident Management
In the event of a security breach, we will notify affected users as quickly as possible and take corrective action.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the following:
- Active Accounts: All information is retained for as long as the account remains active.
- Financial Records: Transaction data is retained for a minimum of 5 years in compliance with financial regulations.
- After Account Closure: Information required to meet legal obligations is kept for the specified period.
- Unnecessary Data: Once its purpose has been fulfilled, it is securely deleted or anonymized.
User Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request at any time to know what information we hold about you and why.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you have the right to request a correction.
8.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, some information may not be erasable due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
8.5 Right to Lodge a Complaint
If you have any concerns about this policy or the processing of your information, contact our support team directly. We treat every complaint seriously.
Protection of Minors' Information
heybajy strictly provides services only to those aged 21 and above. We actively prevent minors from registering:
- Age verification is mandatory at the time of registration.
- Accounts identified as belonging to minors during identity verification are closed immediately.
- No information is knowingly collected from minors.
- If you become aware that a minor has created an account, please notify us immediately.
Policy Changes and Updates
heybajy reserves the right to update this privacy policy at any time. When changes are made:
- The update date on this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after a change is considered acceptance of the new policy.
- If you object to any change, you have the option to stop using the platform and request account closure.
You are advised to review this page regularly.
Third-Party Services and Links
The heybajy platform uses services from game software providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others. These third-party service providers may have their own privacy policies, and their data processing is outside our control.
Payment services provided through our platform (bKash, Nagad, Rocket) operate according to their own policies. Information provided during transactions is subject to the relevant payment provider's policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali on the website
We are committed to responding to all privacy-related requests as quickly as possible.
Have a question about data protection?
Our support team is available in Bengali 24/7. Chat with us live for any questions.
Contact Us via Live Chat