heybajy Terms and Conditions — Full Details

1 General Provisions and Scope

1.1 Nature of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between heybajy ("Platform", "we", "us") and any user ("you", "member"). Browsing the heybajy website, creating an account or using any service will all be considered acceptance of these Terms.

1.2 Right to Make Changes

heybajy reserves the right to change, amend or update these Terms at any time. Any changes will take effect as soon as they are published on this page. Continuing to use the platform after a change constitutes acceptance of the new terms.

1.3 Applicability

These Terms apply to all products, services, promotions and bonus offers of heybajy. Individual promotions may have their own additional terms, which will apply alongside these main Terms.

2 Account Eligibility and Registration

2.1 Age Requirement

You must be 21 years of age or older to open an account and use the gaming services on heybajy. Registration by anyone under the age of 21 is strictly prohibited. We may request a valid form of identification to verify your age.

2.2 One Account Only

Each person may open only one account. If multiple accounts are found under the same person's name, they will be cancelled and the associated funds may be forfeited.

2.3 Providing Accurate Information

You must provide true, accurate and complete information at the time of registration. heybajy reserves the right to immediately cancel any account where false or misleading information has been provided. Name, date of birth and contact details must all be valid.

2.4 Account Security

It is your responsibility to keep your account password and login details confidential. Report any unauthorised access to our support team immediately. Transferring or selling your account to a third party is strictly prohibited.

3 Financial Transactions — Deposits and Withdrawals

3.1 Accepted Payment Methods

heybajy currently supports the following payment methods: bKash, Nagad and Rocket. Transactions made through any method other than these will not be accepted.

• Minimum deposit amount: ৳200 (for each method)
• Minimum withdrawal amount: ৳500
• Typical withdrawal processing time: within 15 minutes to 2 hours

3.2 Deposit Terms

Deposited funds must be sent from your own account. Deposits from third parties are not accepted and in such cases the account may be suspended. Once a deposit is confirmed, it is generally added to your balance immediately.

3.3 Withdrawal Terms

Withdrawals will be sent only to the payment method used to make the deposit. Any active bonus wagering requirements must be met before requesting a withdrawal. heybajy reserves the right to hold a withdrawal if information is incomplete or fraud is suspected.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

heybajy offers new members a 100% bonus on their first deposit, up to ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

4.2 Bonus Usage Restrictions

Bonus funds cannot be transferred from one account to another. Multiple bonus offers cannot be combined unless specifically stated. If bonus abuse or manipulation is suspected, heybajy reserves the right to cancel the bonus and any associated winnings.

4.3 VIP Program

The heybajy VIP program has three tiers: Bronze, Silver and Gold. A weekly cashback benefit is available at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

Members can advance to a higher VIP tier based on consistent activity and betting volume. heybajy reserves the right to change the terms of the VIP program at any time.

5 Gaming Rules and Fair Play

5.1 Game Providers

heybajy works in partnership with various international game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi. All games are operated impartially and fair play is ensured.

5.2 Bet Validity

All bets will be considered valid only after they have been successfully confirmed. If a bet remains incomplete due to a technical error, network outage or platform issue, that bet will be considered void and the stake will be returned.

5.3 Fraud and Manipulation Prohibited

Any form of manipulation, software exploits, bot use or collusion against heybajy is strictly prohibited. If such activity is detected, the account will be permanently cancelled.

6 Provisions on Sports Betting

6.1 Bet Types

heybajy offers betting opportunities on cricket, football, kabaddi and various other sports. Bets can be placed on BPL, IPL, T20 World Cup, ICC tournaments and other international competitions. Bet types and markets may vary depending on circumstances.

6.2 Event Cancellation and Rescheduling

If a sporting event is cancelled, the stake is generally returned. If an event is rescheduled, the outcome of the bet will be determined based on whether the match takes place on the new date. In each case, heybajy's decision is final.

6.3 Live Betting

In live betting, odds may change at any time. The odds displayed at the time the bet is placed will be considered final, unless the odds were displayed incorrectly due to a technical reason.

7 Prohibited Activities and Conduct

The following activities are strictly prohibited on the heybajy platform:

• Money laundering or transactions involving illegal funds
• Placing bets using automated software or bots
• Creating multiple accounts to take advantage of bonuses (bonus abuse)
• Operating an account in the name of or on behalf of a third party
• Attempting to breach the platform's security measures
• Providing a false identity or documents
• Attempting to gain unauthorised access to another member's account
• Conducting harmful campaigns against heybajy

If any of the above activities are detected, heybajy reserves the right to suspend or cancel the account and forfeit the associated funds.

8 Privacy and Data Protection

8.1 Data Collection

heybajy collects your personal information for the purpose of providing services. Full details of how this information is used and kept secure can be found on our Privacy Policy page.

8.2 SSL Security

All transactions on the heybajy platform are secured by SSL encryption. Your financial information is collected and stored in accordance with the highest security standards.

8.3 Sharing Information with Third Parties

Your personal information is not shared with third parties except where required by law or for fraud prevention. We do not sell or rent your data.

9 Account Suspension and Closure

9.1 Closure by heybajy

In the event of a breach of these Terms, suspicious activity or fraud, heybajy may suspend or permanently close an account without prior notice.

9.2 Member's Right to Close Their Own Account

You may request to close your own account at any time. In this case, the account will be closed once any pending withdrawals have been completed. As part of responsible gaming, you also have the option to self-restrict your account — visit our Responsible Gaming page for more details.

10 Limitation of Liability

heybajy is not liable for any loss caused by technical errors, server downtime, third-party provider issues or any other unintentional circumstances. The platform is provided on an as-is basis and no guarantee of uninterrupted service is given.

heybajy is not liable for any loss arising from internet connectivity issues, faults with your device or errors made by the user. In the event of any dispute, heybajy's server records will be considered the definitive evidence.

11 Responsible Gaming

heybajy is committed to maintaining a safe and responsible gaming environment. We believe that gaming is a form of entertainment, not a source of income.

• Set your own betting limits and stick to them
• Never bet with borrowed money
• Seek help if you experience signs of gaming addiction
• Do not allow anyone under the age of 21 to play

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution and Contact

12.1 Submitting a Complaint

For any dispute or complaint, please contact our 24/7 live chat support first. Our Bengali-speaking support team will work to resolve your issue as quickly as possible.

12.2 Resolution Process

All disputes will first be addressed through discussion. heybajy's decision will be considered final and binding in all cases. When submitting a complaint, you must provide the transaction ID, date and relevant details.

13 Miscellaneous Provisions

13.1 Language

The Bengali version of these terms and conditions is the original and governing document. In the event of any conflict in translation, the Bengali version will take precedence.

13.2 Partial Invalidity

If any part of these terms and conditions is declared legally invalid, the remaining parts will remain fully in effect.

13.3 Entire Agreement

These terms and conditions, our privacy policy, and our responsible gaming policy together form the entire agreement between heybajy and the member. Any prior oral or written understanding relating to these terms and conditions is replaced by this agreement.